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Marketplace content managment

Back-offices activities can become a bottleneck for marketplaces as they need to deal with various repetitive and manual tasks such as data enrichment, categorisation or moderation.  To help them tackle these activities at a global scale, Isahit has developed a unique solution to easily outsource these tasks while ensuring high quality processing:
interface of an e-commerce showing isahit's solutions: product categorization, catalog enrichment, review moderation, MIG

We will make your Marketplace clean.
We are the workforce behind your product pages.

Obtaining quality data is the new challenge in the race to deliver the best possible experience to marketplace customers. Whether it's about quality product sheet, clean feedback and reviews or efficient and accurate product classification schemes, everything cannot be automated. Isahit solution comes handy when automated processes such as machine learning models or RPA solutions reach their limits. Isahit is the perfect partner to obtain complete and qualitative data through human intervention. Our service is available in 15 different languages and 24/7. 
description of a sofa on an e-commerce site as part of product enrichment and categorization

Product catalogue enrichment

We help you enrich your product sheet by collecting and combining data from various sources (suppliers, competitors, online researches...). We support various tasks of enrichment such as:

  • Key attributes definition for SEO 

  • Product Attributes definition

  • Product images enrichment

  • Product description

  • Image Tagging

E-commerce engine that offers filters through product categorization - an isahit solution

PRODUCT 
CATEGORISATION

Each marketplace has its own classification method that makes it difficult for suppliers to properly categorize their products. In order to provide customers with an efficient way to navigate and search for products, products need to be properly classified using human intervention.

  • Scale up & down the volumes

  • Customized Processes

  • Categorization processed in real time

  • Specific training

  • High specialization Gardening, Home supplies, Office supplies, Materials, Clothes

iphones sorted by version by ean grouping to facilitate user experience

EAN GROUPING

The more UI friendly the platform is, the highest are the chances customers buy on it. Grouping similar products on one page to avoid displaying the same product several times in the search results makes the navigation smoother.

  • Scale up & down the volumes

  • Capacity to handle large volumes

  • Ability to work on your back-office or our platform

Carpets on an ecommerce site categorized by colors thanks to the creating Master Item Groups - isahit service

CREATION OF MIG

Creating Master Item Groups allows marketplaces to groupe very similar products according to a specific attribute (colour, size, material...) and recommend similar products based on the customer search. 

  • Scale up & down the volumes

  • Capacity to handle large volumes

  • Ability to work on your back-office or our platform

Chatboat answering a customer - one of the services offered by isahit

CUSTOMER SERVICE
MANAGEMENT

Outsource your  Customer Service Level 1 to Isahit. We either classify or reply to questions/tickets from your customers / consumers to avoid your internal expert team to be overloaded. Get rid of these repetitive and manual tasks thanks to our service available 24/7 in 15 different language.

  • API Integration

  • Real-time ticket processing

  • Custom SLA

  • Ability to work on your back-office

  • Scalable Humain Resources

A Powerful Workflow
To reach the best quality on every kind of projects. 

1.
A committed, diverse and skilled WORKFORCE

We recruit a workforce adapted to your needs (language, timezone, academic skills) that we train and manage throughout your projects.

2.
Best annotation tools for all your needs

We offer 100% configurable anotation tools (APIs) according to your needs (computer vision, NLP…)

3.
A continuous OPS monitoring

We have a solid workforce management platform (assignment, training, tracking, payment, analytics) and a CSM team dedicated to your projects.

4.
Security and quality ensured (NPS)

We guarantee security of your datas and the best quality for your annotation thanks to an integrated and intelligent quality control system.

Why choosing isahit?
Opt for an on demand and qualified workforce to obtain the best data. And generate a true social impact.

THE Only
ETHICAL
CHOICE

We place impact at the heart of our business model and measure it every year, making us the first B Corp certified AI company in Europe.

THE MOST DIVERSIFIED WORKFORCE

Our workforce is multicultural, coming from 44 different countries, speaking more than 16 languages, with different academic backgrounds and professional experiences.

A HIGHLY
TRAINED WORKFORCE

We assign our workforce to projects based on their skills and then provide them with a complete onboarding (more than 3 hours of training per project) & ongoing coaching.

THE MOST
AGILITY SOLUTIONS

We understand our customer's needs for flexibility and offer them appropriate solutions: scalable workforce, tools for every labelling needs, pay as you go system.

Our Customers
We helped them reaching for the stars

CASE STUDY: MANOMANO

Discover how ManoMano is relying daily on Isahit services and its workforce to handle their back-offices activities at scale while having social impact across our community of women.
  • Work in 5 different languages (EN, FR, ES, IT, GE)

  • 4 different projects (categorization, EAN Matching, product sheet, enrichment & reviews moderation)

  • More than 3 million tasks performed every year

CASE STUDY: E.LECLERC

Discover how E.Leclerc is using our Content Enrichment solutions to enrich their product catalogue by defining Key product attributes. This project is the perfect testimonial that shows how we handle volume changes over days or weeks while always meeting deadlines.
  • Capacity to scale up & down the volumes

  • Tailored processes to accelerate the processing
    of the product sheets

  • Ongoing training & dedicated project manager

CASE STUDY: ANKORSTORE

Discover how Ankorstore uses our marketplace back-office outsourcing solution to properly categorise their product in order to improve the search experience for customers. 
  • Real-time human resources adaptation

  • Scalable solution to meet Ankorstore fast expension

  • Customized processes